Refund & Return Policy

At EyeRelief, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

Return Window

You have 30 days from the date you receive your order to request a return.

Eligibility Requirements

To be eligible for a return, your item must be:

• In the same condition as received — unused and unmodified
• In its original packaging with all accessories included
• Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned: items showing signs of use or damage caused by the customer, items returned without prior authorization, gift cards.

How to Start a Return

Contact us at support@eyerelief.com with your order number and reason for return. We will respond within 1 business day with return instructions. Do not send your item back without prior authorization — unauthorized returns may be refused.

Return Shipping Costs

Defective or damaged items: EyeRelief covers all return shipping costs and provides a prepaid label.
Returns for other reasons: The customer is responsible for return shipping costs. A prepaid label can be provided upon request, with the cost deducted from the refund amount.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that your bank may require additional processing time.

Contact

Email: support@eyerelief.com
Available Monday to Saturday, 9:00 AM – 5:00 PM (EST)